Thank you for shopping at Koelboli.com. We take pride in the quality of our products and want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

1. Strictly No Returns Post-Dispatch

To maintain our quality standards and hygiene protocols, Koelboli has a strict no-return and no-exchange policy once an order has been shipped.

Please ensure you review your cart, product descriptions, and sizing carefully before completing your purchase. Once the product leaves our facility and is handed over to the courier partner, the sale is considered final.

2. Order Cancellations

We understand that you may occasionally change your mind after placing an order.

• Before Shipping: You may cancel your order for a full refund only if the order has not yet been processed and shipped. To request a cancellation, please contact us immediately at [Insert Email Address] with your Order ID.

• After Shipping: Once you receive the dispatch confirmation email/SMS, the order cannot be canceled, returned, or refunded under any circumstances.

3. Damaged, Defective, or Incorrect Items

While we perform strict quality checks before dispatching your orders, we understand that transit damages or packing errors can rarely occur. We will offer a replacement or refund only in the following scenarios:

• You received a damaged or defective item.

• You received a completely different item from what you ordered.

How to claim for a damaged/incorrect item:

1. Unboxing Video: You must record a clear, continuous, and unedited unboxing video starting from the sealed package being opened.

2. Notification Window: You must notify us within 48 hours of the delivery date by emailing [Insert Email Address] with your Order ID, a description of the issue, and the unboxing video/photos attached.

3. Resolution: Once our team verifies the issue, we will arrange for a reverse pickup of the defective/incorrect item. Depending on product availability, we will either send a replacement or process a full refund to your original method of payment.

4. Refund Processing (For Cancellations and Exceptions)

If your pre-dispatch cancellation is approved, or if a refund is issued for a damaged/incorrect item:

• Refunds will be processed back to the original method of payment (Credit Card, Debit Card, UPI, or Net Banking).

• Please allow 5 to 7 business days for the credited amount to reflect in your bank account, depending on your card issuer's or bank's processing times.

5. Contact Us

If you have any questions regarding your order, cancellations, or our policy, please reach out to our support team:

Koelboli

Email: sales@koelboli.com

Phone: [Your Contact Number]

Address: [Your Complete Business Address]